Review:
Figured out how little entrepreneurs ought to lead their workers and develop business. Additionally comprehended why society assumes a noteworthy part in business improvement. I truly like the work around followed in Zappos (the face amusement) and comprehended PEC (Personal Emotional Connection), PLUR (Peace, Love, Unity and Respect). It's great to realize that Zappos representatives didn't utilize predefined script and there is no timeline for them to deal with client issues. That is genuine when I sat down to talk with one of their representatives. No script no time period.
Starting with a list of about 50 possible values they narrowed their list down to the following 10 values.
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble
Tony Hsieh manufactured a society in the organization and that pulls in the workers and they all cooperated to create Zappos by giving awesome client administration.
References:
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| Author: Tony Hsieh |
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